Delivery Information
Despatch of Goods
Everything-EV.com
aims to despatch the many specialist goods we supply as soon as possible so
that you should receive them within approximately 5 working days. Where goods
are not in stock, we will advise you and despatch them as soon as possible when
they become stock items. Some items are only supplied to order. These items
will be supplied according to the manufacturer's lead-times which can be between
4 to 15 weeks depending on the product.
Delivery Carriers
We use a
number of carriers to deliver your goods: For most smaller items/packages we
will usually send by tracked post or for foreign orders by airmail, all with
compensation cover. For most larger packable items, we will usually use one of
a number of competitive tracked and insured carrier services. For most large
heavy items, we will usually use a competitive pallet transport service. For
some items we may arrange to make the delivery ourselves. If you prefer to
collect the goods from we will provide you with our works address following
receipt of your order. We do not supply goods from our contact address shown on
this web site.
Shipping Rates
Shipping rates
are determined by the weight and insurance value of the goods being purchased.
For goods to be delivered to addresses in mainland England and Wales please use
the shipping calculator on the shopping cart page to determine the applicable
shipping charges appropriate to your order.
For all other
areas of the UK and other countries please email info@everything-ev.com for a shipping quotation.
Cancellation, Returns
and Refunds
If you are not
satisfied with any standard goods from Everything-EV.com you may cancel your
order within 14 days of receipt of the goods. You must take reasonable care of
the goods and return them to us within 14 days of receiving them in the original packaging in a saleable
condition by tracked carriage service. We will provide a full refund for the
cost of the goods only provided they are returned in their original condition. We will not refund the carriage cost you paid us or any costs you incur in returning the goods.
Goods made to
special order or specially ordered in for you are not covered by our returns and refunds policy. We are unable
to accept returns for goods correctly made to special order or provide any
refunds.
Standard goods
that have been purchased at AVT's premises and correctly supplied to a
customer's order can be returned but there will be a handling charge which may be between 25% and 80% at our discretion. We
are unable to accept returns for goods correctly made to special order or
provide any refunds.
Damaged or Faulty Goods
If possible,
please inspect all goods on delivery. Please advise Everything-EV.com
immediately of any damage or faults with the goods you have purchased from us.
Then please package the damaged or faulty goods securely, with the original
packaging in which they were received, where possible, and pay for a tracked
insured carriage service to deliver the goods back to Everything-EV.com within
14 days of the original delivery date. If the goods are returned to
Everything-EV.com within seven working days of delivery then we will endeavour
to supply equivalent replacement goods or provide a full refund. After seven
days and up to 28 days, at our sole discretion, we may decide to replace such
items if we agree that they were supplied by us in a faulty or damaged
condition.
If the goods
become faulty after 28 days and within 12 months of despatch please contact
Everything-EV.com for further details of any manufacturers warranties that may
be applicable.